Help Centre
Everything you need to run EnrollVerse
Short, practical how-tos for setting up and running your HR — from your first payroll to shift rules and hiring pipelines.
Payroll5 articles
Running payroll, payslips and settlements.
- How to view and download your payslipOpen a payslip, save it as a PDF, and find out why a month might be missing.
- How to run payrollThe five statuses a payroll run moves through, and the one that releases payslips to employees.
- How to set up salary components and structuresBuild pay from reusable components, group them into structures, and assign or revise an employee's salary.
- Why your net pay is lower than expectedLoan repayments, deductions and one-off adjustments explain most payslips that come in under what you expected.
- How to process a full and final settlementRun an employee's exit from notice to final day, generate their F&F settlement, and complete the exit.
Getting started6 articles
Set up your organization and bring your people in.
- How to set up your organization's details and brandingSet your organization name, logo, colours, currency and time zone, turn on MFA, and register your office locations.
- How to add your first employeesThree ways to add people to your organization: one at a time, in bulk from a spreadsheet, or by invitation.
- How to control what each person can seeWhy a colleague sees a screen you do not, and how roles decide who can reach what.
- How to organize departments and teamsBuild your structure with departments and teams, and make sure everyone shows up on the organization chart.
- How to manage employee and company documentsStore contracts and ID against each employee, publish company policies, and control who can see them.
Account & sign-in3 articles
Signing in, passwords and two-factor codes.
- Why you can't sign inEach sign-in error message points at a different cause. Find the one you saw and the fix that goes with it.
- How to reset your passwordGet a reset link by email, set a new password, and what to do when the address is not recognised.
- How to use two-factor authenticationEnter your authenticator code, use a backup code, and get back in after losing your phone.
Time & attendance9 articles
Clocking in, leave requests, holidays and timesheets.
- How to clock in and outRecord your working hours, take breaks, and see the shift you have been assigned.
- How to submit your timesheetCheck your recorded hours, log time you missed, and send a date range of your timesheet for approval.
- How to apply for leaveSubmit a time-off request, book a half day, and track where the request has got to.
- Why more leave days were deducted than you asked forThree settings explain almost every case where the days deducted do not match the dates you picked.
- How to add a company holidayAdd holidays for the year, and understand what changes once a payroll run has already gone through.
Expenses & approvals4 articles
Claim what you spent, and approve what your team did.
- How to submit an expense claimClaim what you spent, attach the receipt, and track the reimbursement.
- How to approve your team's requestsOne queue holds leave, timesheets, work-type requests and expense claims waiting on you.
- How to set up approval workflowsRoute leave, expenses, timesheets, work-type requests and requisitions through a chain of approvers instead of a single person.
- How to review expense claims and set an expense policyFind and act on claims across the organization, and set the approval, limit and receipt rules every claim is checked against.
Hiring4 articles
From an approved requisition to a signed offer.
- How to post a job and review applicantsThe hiring flow from requisition to signed offer, and where candidates move between stages.
- How to run interviews and record scorecardsSchedule a round, mark it complete, submit each interviewer's scorecard, and mark the round passed or failed.
- How to send an offer and hire a candidateCreate an offer letter template, send an offer, track whether it is accepted, and turn the candidate into an employee.
- Why a candidate was rejected automaticallyAI CV screening and auto-rejection can reject an application before anyone opens it. Here is where they are set.
Performance & learning3 articles
Review cycles, training courses and certificates.
- How to set up a performance review cycleBuild a review template, schedule a cycle's phases, choose who is eligible, and move the cycle from nominations to close.
- How to enroll employees in a training courseEnroll individuals, whole departments or teams on a course, track their progress, and issue certificates.
- Why a course certificate has not been issuedA certificate needs a completed enrollment, every assessment passed, and a certificate template on the course.
AI agents2 articles
Delegate work to agents, in the app and in Slack.
- How to delegate a task to an AI agentDescribe a task in plain English, check what the agent understood, choose how you are notified, and activate it.
- How to use the AI agents in SlackConnect your Slack workspace once, link each employee's Slack profile, and use the agents from direct messages and channels.
Plans & billing1 article
Add-ons, coupon codes and invoices.
37 guides across 9 sections
Can't find what you're looking for?
Our team answers real questions from real HR teams every day. Tell us what you're trying to do and we'll point you at the fastest route.